FAQ

Alipay+ Cross Border QR Payment Service is a payment service offered in MyPB App in partnership with Alipay+. This services will allow the Bank’s customer to make Cross Border QR Payments to Alipay+ Merchants in countries where the service is available on MyPB App.

This service is available to all Bank customers who are using MyPB App and has a valid and active Ringgit denominated Current and Savings Account.

No, this service is available on MyPB App only. Customers can download the application by searching “MyPB” on either Google Play Store or Apple App Store.

Keep an eye out for merchants with the following Alipay+ branding sticker / display (example below) on their premise to transact via Alipay+.

Alipay+ Cross Border QR Payment Service is a payment service where customers can make QR-based transactions with Alipay+ Merchants.

DuitNow QR Cross Border Payment Service on the other hand is a payment service whereby customers can perform QR-based transactions with Merchants who are participating on their country’s national interoperable QR standard. List of the supported countries under DuitNow QR Cross Border Payment Service can be found here.

Please refer to List of Alipay+ Supporting Countries for the full listing of countries supported by Public Bank.

There are two (2) ways to make payments using Alipay+:

MyPB user to scan Merchant’s QR Code (Merchant Presented Mode)

Step 1 : Launch the MyPB App.
Step 2 : Tap on the “Scan” icon to scan the merchant’s QR Code.
Step 3 : Input the transaction amount.
Step 4 : Confirm on the information displayed and tap on the “Pay” button.
Step 5 : Authorize the payment with PB SecureSign.
Step 6 : And you’re done!

Merchant to scan MyPB App user’s QR Code (User Presented Mode)

Step 1 : Launch the MyPB App.
Step 2 : Tap on the “Scan” icon, followed by the “My QR Code” icon.
Step 3 : Perform PB SecureSign authentication to generate Alipay+ QR Code.
Step 4 : Show the QR Code to the Merchant for them to scan.
Step 5 : And you’re done!

Yes, all Alipay+ QR transactions can be viewed on the following channels:

1. MyPB App
2. PB engage
3. MyPB
4. PBe Internet Banking

Customer will be able to peform up to RM10,000 per transaction and a maximum of RM50,000 per day – subject to the individual’s daily third-party fund transfer limit.

Yes, MyPB App requires a stable internet connection to function. To use Alipay+ Cross Border QR Payment Service, you must have data roaming enabled on your Malaysian mobile phone or use a local cell line with a data plan.