Learn more about Transaction On Hold and its role in safeguarding your online banking account
What is Transaction On Hold?
Any transaction that are deemed abnormal by the Bank will undergo a cooling-off period in which the transaction will be placed on hold before it is released to the beneficiary.
This security feature is intended to protect you from scammers making unauthorised transactions using your account.
How Transaction On Hold Protects You
Due to the buffer time provided by the cooling-off period, you now have a window of opportunity to cancel the transaction if you notice that the transaction was not authorized by you.
If the transaction was not authorised by you, you may cancel the transaction by simply logging in to your PBe account, click the "Account" tab and select "Transaction On Hold". Then follow the steps below:
- Select the transaction and click the “Delete” button.
- Select a reason for cancelling the transaction.
- Click “Confirm”.
- "On Hold” transaction cancelled successfully.
Please note that you can only cancel transactions under the "On Hold" status. You will not be able to cancel transactions under the "Processing" status.
Alternatively, you may contact PBe Customer Support at 03-21708000 for assistance.
Frequently Asked Questions
The Bank will notify you of the status of your transaction via SMS, e-mail and push notification.
Alternatively, you may track your transactions by logging into PBe, click “Account” and select “Transaction On Hold”. Any transaction that is undergoing the transaction cooling-off period will be listed here.
Your pending transactions will be released within a few hours. We appreciate your patience during this process, as our primary goal is to safeguard your financial well-being. For assistance, kindly email to our Case Management officer at casemanagement@publicbank.com.my.
An abnormal transfer is a transaction that is considered suspicious or out of the ordinary from your usual transaction activities. These are the transaction that will be placed under cooling off period to ensure your financial security.
| Transaction Status | Definition |
|---|---|
| On Hold | The transaction is undergoing a cooling-off period |
| Processing / Completed | The cooling-off period has ended. Your account will be debited shortly or was debited. |
| Cancelled / Failed | The transaction was cancelled or failed. |
Yes, there is no restriction to the number of times you can transfer.
