Public Bank Berhad | Personal Banking | Kill Switch

Subsidiaries

What is Kill Switch

The Kill Switch enables you to disable your PBe User ID, ATM/debit/credit cards and deposit account from a single access point if you notice any unusual account activity or suspect your account has been compromised.

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How to activate Kill Switch

There are 3 ways in which you can activate the kill switch:

What happens after I activated my Kill Switch?

Once the Kill Switch is activated, here’s what you can and cannot do:

PBe / PB engage / MyPB App User ID	Temporarily deactivate your PBe User ID. Unable to log in to PBe, PB engage and MyPB App. Your E-Standing Instructions will be rejected if your source account remains blocked on the scheduled execution date.
Visa (Credit/Debit Card) / Master (Credit/Debit Card)	Temporarily deactivate your Card. Unable to perform transaction using your Card. All your ZIIP/BT/Flexipay transaction, if any, will not be interrupted and will continue to charge on the effective date as usual. All recurring/auto billing transactions will be discontinued.
ATM Card or PB Lifestyle Debit Card	Temporarily deactivate your Card. Unable to perform transaction using your Card. Recurring/auto billing transactions will be discontinued.
Deposit Account	Unable to withdraw or transfer funds from all your deposit accounts via PBe / PB engage MY / MyPB App / ATM or Lifestyle Card / Credit or Debit Card / Over-The-Counter. You still able to receive funds into your deposit accounts.

How to deactivate the Kill Switch?

You can contact the following:

Contact	Contact No.
PBe Customer Support Helpdesk	03-2170 8000
Cyber Fraud Security	03-2177 3555
ATM / Credit / Debit Card	Contact number at the back of your ATM/Credit/Debit card