Holiday Fraud Advisory-Security Tips and Reminders to Safeguard Your Card.
- Do not click on links in unsolicited emails, SMS or social media messages. Banks and merchants will never ask you to confirm information through random hyperlinks.
- Always ensure the website starts with "https://" before entering your card details.
- BEWARE of "too good to be true" deals or holiday-themed applications promoted via social media / messages / calls / emails. Fraudsters frequently impersonate well-known brands during the festive season.
- Download applications ONLY from trusted app stores.
- NEVER connect to public Wi-Fi to make purchases or log in your online banking application.
- NEVER share your banking credential with anyone. Please be reminded that the bank will never request such sensitive information from you via phone call, SMS, email or social media.
- Always VERIFY the transaction details (ie Transaction Amount, Merchant Name) before you click on “APPROVE” via Push Notification or “ENTER” One Time Password (OTP) to authorize a transaction.
- Always STAY ALERT while travelling or in crowded areas such as airports/malls /holiday markets and ensure your card is always with you and intact.
- Keep your phone, wallet and bags SECURE in order to prevent physical theft or unauthorized contactless transactions. Please note that purchases can be completed without entering your card PIN in overseas.
- BEWARE of in-flight theft. Avoid placing any bag containing your card in the overhead compartment
- Always create a unique card PIN and memorise it. Never share the PIN with anyone.
- Keep monitoring your statements and enable purchase alerts, as this will help you quickly identify any suspicious or unauthorised transaction.
If your card is lost or stolen or compromised, you may report to the Bank via the following channels.
- Call the telephone number behind your card.
- Click on "DEACTIVATE/CANCEL CARD" via PBe homepage or click on "Cards" in MyPB mobile application and search for "DEACTIVATE/CANCEL CARD" to self-deactivate your card.
- Visit our PBe website/ mobile application to activate "Kill Switch" that enables you to disable your PBe User ID, ATM/debit/credit/commercial/business cards and deposit account from a single access point.
- Refer to Public Bank website "Contact" page when in doubt.
