Public Bank extends its heartfelt sympathy towards the victims affected by the recent gas pipeline incident in Putra Heights on 1 April 2025. Our thoughts are with the residents, families and communities affected by this unfortunate event.
Support/Measures Available
Public Bank stands in solidarity with the Putra Heights community and remains committed to support our customers through this challenging time to help ease their financial burden.
Eligible individual customers/SME customers may apply for the following:
i. Financial Assistance
- Deferment of monthly instalment for loan and financing of up to six (6) months. The repayment relief is applicable to loan and financing facilities such as house financing, hire purchase and credit cards for individual customers, as well as SME loan and financing for affected businesses; and
- Waiver of charges on the replacement of banking related documents, such as bank cards, passbooks and fixed deposits/Term Deposits-I receipts that have been destroyed or lost in the incident.
ii. Insurance Relief Assistance
Immediate collaboration has been made with the Group’s subsidiary company, Lonpac Insurance Bhd for fast processing of claims by the affected customers on losses covered by insurance policies underwritten by Lonpac.
Contact
Customers who wish to apply for the repayment relief or require any further information may visit our Public Bank branches or contact the Bank’s general line at 03-21708000.
For insurance claims related matters, affected customers can contact Lonpac at 03-2262 8688.
Public Bank’s Commitment
As we navigate this difficult time, Public Bank remains committed in standing by our customers, ensuring access to essential financial services and providing the necessary support to rebuild and recover.
